Terms & Conditions

Last Updated: June 23, 2026

These Terms & Conditions govern the use of the website and all purchases made through Robert & Jane Londen. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Cookie Policy, Shipping Policy, Return & Refund Policy, and any other policies published on our website.

If you do not agree with these terms, please do not use our website or services.

1. Company Information

Robert & Jane Londen
Email: info@robertjanelonden.com

Throughout these Terms & Conditions, the terms "we," "our," and "us" refer to Robert & Jane Londen.

2. Acceptance of Terms

By using our website, creating an account, or placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or legal guardian.

  • You have read and accepted these Terms & Conditions.

  • You agree to comply with all applicable laws and regulations.

3. Product Information

We strive to ensure that all product descriptions, images, specifications, pricing, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may appear differently depending on your screen or device settings.

  • Minor variations in design, packaging, or specifications may occur.

  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

  • Obvious pricing errors or technical mistakes do not create a binding agreement.

We make every reasonable effort to accurately represent our products but cannot guarantee that all displayed information will always be completely error-free.

4. Orders and Payment

All orders are subject to acceptance and product availability.

An order becomes confirmed only after:

  • Payment has been successfully completed; and

  • A confirmation email has been sent to the customer.

We reserve the right to:

  • Refuse or cancel orders at our discretion.

  • Limit quantities purchased.

  • Request additional verification for fraud prevention purposes.

Available payment methods may vary depending on the customer's location and may include credit cards, debit cards, digital wallets, and other secure payment solutions.

All payments are processed through trusted third-party payment providers using secure encryption technology.

5. Pricing

All prices displayed on our website are shown in the applicable currency and include or exclude taxes as indicated during checkout.

We reserve the right to:

  • Change prices at any time.

  • Correct pricing errors.

  • Modify promotional offers without prior notice.

Price changes do not affect orders that have already been confirmed and paid.

6. Order Processing and Delivery

Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery times are typically between 1–7 business days after dispatch, depending on the destination and shipping method selected.

International Fulfillment

Some products may be shipped directly from our trusted fulfillment partners and suppliers.

Customers acknowledge that:

  • Delivery times are estimates only.

  • Customs inspections may occasionally cause delays.

  • Public holidays, weather conditions, carrier disruptions, and high-demand periods may affect shipping times.

While we make every effort to ensure timely delivery, estimated delivery dates are not guaranteed.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other governmental fees may apply depending on the destination country.

These charges are determined by local authorities and remain the responsibility of the customer unless otherwise stated during checkout.

Robert & Jane Londen has no control over customs procedures or import charges.

8. Returns, Refunds, and Cancellations

Returns and refunds are governed by our separate Return & Refund Policy.

Customers should carefully review that policy before placing an order.

Order Cancellations

Because orders are often processed quickly, cancellation requests cannot be guaranteed once an order has been submitted.

Customers should contact:

info@robertjanelonden.com

as soon as possible if they wish to request a cancellation.

9. Customer Responsibilities

Customers are responsible for:

  • Providing accurate personal information.

  • Providing a complete and correct shipping address.

  • Monitoring tracking information after shipment.

  • Reviewing all order details before completing checkout.

Incorrect information supplied by the customer may result in delays, additional costs, or failed deliveries.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Robert & Jane Londen shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Loss of business opportunities

  • Delays caused by shipping carriers

  • Delays caused by customs authorities

  • Events beyond our reasonable control

In all circumstances, our maximum liability shall not exceed the amount paid by the customer for the affected product or order.

Nothing in these Terms & Conditions excludes liability where such exclusion would be unlawful under applicable consumer protection laws.

11. Lost, Delayed, or Delivered Packages

Once a shipment has been handed over to the carrier, delivery is subject to the carrier's operational procedures.

If tracking information indicates successful delivery to the address provided by the customer, the order may be considered fulfilled.

Customers experiencing delivery issues should contact us promptly so we can assist with investigating the matter where possible.

12. Intellectual Property Rights

All content displayed on the Robert & Jane Londen website is protected by intellectual property laws.

This includes, but is not limited to:

  • Logos

  • Product images

  • Website design

  • Text content

  • Graphics

  • Branding materials

  • Marketing materials

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written consent.

Unauthorized use may result in legal action.

13. Website Availability

We strive to keep our website available and functioning properly at all times.

However, we do not guarantee uninterrupted access and reserve the right to:

  • Suspend access for maintenance

  • Update website functionality

  • Modify content

  • Remove products or services

without prior notice.

14. Fraud Prevention

To protect our customers and business operations, we reserve the right to:

  • Verify customer information

  • Request identity verification

  • Refuse suspicious transactions

  • Cancel orders suspected of fraud or unauthorized activity

Any fraudulent activity may be reported to the relevant authorities.

15. Complaints Procedure

Customer satisfaction is important to us.

If you have a complaint regarding a product, order, or service, please contact us at:

info@robertjanelonden.com

To help us resolve your issue efficiently, please provide:

  • Your order number

  • A detailed description of the issue

  • Relevant photographs where applicable

We aim to respond to all complaints within 5 business days.

16. Privacy and Data Protection

Your privacy is important to us.

The collection, processing, and storage of personal data are governed by our Privacy Policy, which forms an integral part of these Terms & Conditions.

17. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on our website unless otherwise required by law.

Continued use of the website after updates constitutes acceptance of the revised Terms & Conditions.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the country in which Robert & Jane Londen operates, without prejudice to any mandatory consumer rights that may apply in the customer's country of residence.

Any disputes arising from these Terms & Conditions shall be submitted to the competent courts with jurisdiction over such matters, unless mandatory law provides otherwise.

19. Contact Information

For questions regarding these Terms & Conditions, please contact:

Robert & Jane Londen
Email: info@robertjanelonden.com

We are committed to providing professional customer support and will do our best to assist you promptly.