Payment Policy

Last Updated: June 23, 2026

At Robert & Jane Londen, we are committed to providing a secure, transparent, and convenient payment experience for all customers. This Payment Policy explains the payment methods we accept, how payments are processed, and important information regarding refunds and payment security.

If you have any questions regarding payments or billing, please contact us at:

Email: info@robertjanelonden.com

1. Accepted Payment Methods

We offer a variety of secure payment options to accommodate customers worldwide.

Available payment methods may vary depending on your country, region, device, or payment provider availability.

Depending on your location, you may be able to pay using:

  • Credit Card (Visa, Mastercard)

  • Apple Pay

  • Google Pay

  • Shop Pay

The payment methods available to you will be displayed during checkout.

2. Payment Security

The security of your personal and financial information is extremely important to us.

All transactions are processed through trusted third-party payment providers using industry-standard encryption technologies, including Secure Socket Layer (SSL) protection.

For your protection:

  • Payment information is encrypted during transmission.

  • We do not store complete credit card information on our servers.

  • Sensitive payment data is handled directly by certified payment processors.

These measures help ensure that your payment information remains secure at all times.

3. Payment Authorization

When placing an order, you confirm that:

  • You are authorized to use the selected payment method.

  • The payment information provided is accurate and complete.

  • Sufficient funds or credit are available to complete the transaction.

If payment authorization fails, the order may be delayed, suspended, or canceled until payment has been successfully completed.

4. Order Processing

Orders are only processed once full payment has been successfully received and verified.

After payment confirmation:

  1. You will receive an order confirmation email.

  2. Your order will enter processing.

  3. The fulfillment process will begin according to our Shipping & Delivery Policy.

Orders cannot be shipped until payment has been successfully completed.

5. Currency and Pricing

All prices displayed on our website are shown in the applicable currency selected on the website or determined by your location.

Please note:

  • Currency conversion rates may vary depending on your bank or payment provider.

  • Additional fees may be charged by your bank, credit card provider, or payment service.

  • Robert & Jane Londen is not responsible for exchange rate fluctuations or third-party transaction fees.

6. Fraud Prevention and Verification

To protect both customers and our business from fraudulent transactions, we reserve the right to:

  • Verify payment information.

  • Request additional identity verification.

  • Delay order processing pending verification.

  • Refuse or cancel suspicious transactions.

Any fraudulent activity may be reported to the relevant authorities and payment providers.

7. Failed or Declined Payments

A payment may be declined for various reasons, including:

  • Insufficient funds

  • Incorrect payment information

  • Bank security measures

  • Card restrictions

  • Payment provider issues

If your payment is declined, we recommend contacting your bank or payment provider directly for further assistance.

Robert & Jane Londen cannot guarantee approval of any specific payment method.

8. Refund Policy

Refunds are processed in accordance with our Return & Refund Policy.

Where a refund is approved:

  • Refunds will be issued through the original payment method whenever possible.

  • Refund processing will begin within 14 days after approval.

  • Financial institutions and payment providers may require additional processing time before the funds appear in your account.

The exact timing of a refund depends on your bank, card issuer, or payment provider.

9. Chargebacks and Payment Disputes

If you experience any issue with your order, payment, or delivery, we encourage you to contact our customer support team before initiating a chargeback or payment dispute.

Many concerns can be resolved more quickly and efficiently through direct communication.

Unwarranted chargebacks may delay resolution and could result in additional verification procedures.

10. Taxes and Additional Charges

Depending on your location, local laws, and customs regulations, additional charges such as:

  • Value Added Tax (VAT)

  • Sales tax

  • Customs duties

  • Import fees

may apply.

Where applicable, such charges will either be included during checkout or remain the responsibility of the customer in accordance with local regulations.

11. Payment Provider Availability

Payment methods, providers, and financing options may be added, removed, or modified at any time without prior notice.

Robert & Jane Londen does not guarantee the continuous availability of any specific payment method.

The payment options displayed during checkout are considered the currently available methods for your location.

12. Contact Information

If you have any questions regarding payments, billing, refunds, or transaction security, please contact us:

Robert & Jane Londen
Email: info@robertjanelonden.com

Our support team will be happy to assist you as quickly as possible.