Shipping & Delivery Policy
Last Updated: June 23, 2026
At Robert & Jane Londen, we are committed to delivering your order as quickly, safely, and efficiently as possible. This Shipping & Delivery Policy outlines important information regarding order processing, shipping times, delivery expectations, and customer responsibilities.
If you have any questions regarding your shipment, please contact us at:
Email: info@robertjanelonden.com
1. Order Processing
Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your order for shipment.
Processing Time
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Orders are typically processed within 1–3 business days.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During peak seasons, promotional events, or holidays, processing times may occasionally be extended.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is generally:
1–7 business days
Delivery times may vary depending on:
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Your country and location
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Carrier operations
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Customs procedures
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Weather conditions
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Public holidays
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Peak shopping periods
Please note that all delivery estimates are provided in good faith but cannot be guaranteed.
3. International Fulfillment
To reduce unnecessary waste and improve fulfillment efficiency, some products may be shipped directly from our trusted international suppliers and fulfillment partners.
As a result:
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Packages may be shipped from international warehouses.
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Products within the same order may occasionally arrive separately.
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Customs inspections may occasionally cause delays.
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Import duties and taxes may apply depending on local regulations.
We continuously work with reliable logistics partners to ensure a smooth delivery experience.
4. Shipping Costs
Shipping costs are calculated during checkout and may vary based on:
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Delivery destination
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Shipping method selected
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Product weight and dimensions
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Promotional shipping offers
The final shipping cost will always be displayed before payment is completed.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
Customers are responsible for monitoring the shipment using the provided tracking information.
Tracking updates may take several days to appear after dispatch, depending on the carrier and destination country.
We recommend checking your tracking status regularly to stay informed about:
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Delivery progress
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Delivery attempts
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Collection point notifications
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Customs updates
6. Customer Responsibility for Delivery
Customers are responsible for:
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Providing an accurate shipping address.
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Monitoring shipment tracking information.
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Ensuring someone is available to receive the package when required.
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Collecting packages from designated pickup locations when applicable.
If a carrier redirects a package to a pickup point, locker, or collection facility, it is the customer's responsibility to collect the package within the timeframe specified by the carrier.
Failure to collect a package may result in additional shipping fees, return fees, or disposal by the carrier.
7. Incorrect Shipping Information
Please carefully review your shipping information before completing your purchase.
If you notice an error in your address, contact us immediately at:
Address corrections should ideally be requested within 24 hours of placing the order.
While we will make every effort to assist, we cannot guarantee address changes once an order has entered processing or shipment.
Robert & Jane Londen is not responsible for delivery issues resulting from incorrect information provided by the customer.
8. Delayed Shipments
While most orders arrive within the estimated delivery timeframe, delays may occasionally occur due to circumstances beyond our control, including:
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Customs inspections
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Carrier disruptions
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Extreme weather conditions
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Public holidays
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Transportation issues
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High seasonal demand
A delayed shipment does not automatically qualify for order cancellation or refund unless required by applicable consumer protection laws.
If your order appears significantly delayed, please contact our support team and we will gladly assist you.
9. Lost Packages
If tracking information indicates that a package is still in transit beyond the expected timeframe, please contact us so we can investigate with the shipping carrier.
In cases where a shipment is officially confirmed as lost by the carrier, we will work with the customer to determine an appropriate resolution, which may include:
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A replacement shipment
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Store credit
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A refund, where applicable
Each case is reviewed individually.
10. Delivered Packages
If tracking information confirms successful delivery to the shipping address provided during checkout, the shipment may be considered fulfilled.
If you cannot locate your package after delivery confirmation, we recommend:
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Checking around your property.
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Asking household members.
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Checking with neighbors.
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Contacting the local delivery carrier.
If further assistance is required, our support team will do its best to help investigate the matter.
11. Customs, Duties, and Import Taxes
For international shipments, customs duties, taxes, and import fees may be charged by local authorities.
These charges:
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Are determined by the destination country.
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Are outside our control.
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Remain the responsibility of the customer unless otherwise stated during checkout.
We recommend checking your local customs regulations before placing an order.
12. Chargebacks and Shipping Disputes
If there is an issue with your shipment, we kindly ask that you contact us first before opening a chargeback, payment dispute, or claim with your payment provider.
Many shipping-related issues can be resolved quickly through our customer support team.
Our goal is always to provide a fair and satisfactory resolution whenever possible.
13. Contact Information
For any questions regarding shipping, delivery, tracking, or order status, please contact:
Robert & Jane Londen
Email: info@robertjanelonden.com
We are committed to assisting our customers and providing timely support throughout the delivery process.