Privacy Policy

Last Updated: June 23, 2026

At Robert & Jane Londen, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, create an account, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Robert & Jane Londen
Email: info@robertjanelonden.com

Robert & Jane Londen operates an online retail store and is responsible for processing personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We may collect and process the following categories of personal information:

Personal Identification Information

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Order and Payment Information

  • Order details and purchase history

  • Transaction records

  • Payment information processed securely through third-party payment providers

Important: We do not store full payment card details on our servers.

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

Marketing and Communication Information

  • Customer service inquiries

  • Feedback and reviews

  • Marketing preferences

  • Newsletter subscriptions

Website Activity Information

Through cookies and similar technologies, we may collect information regarding:

  • Pages visited

  • Products viewed

  • Time spent on the website

  • Shopping cart activity

  • Referral sources

3. How We Use Your Information

We process your personal information for the following purposes:

Order Fulfillment

  • Processing and confirming orders

  • Shipping and delivering products

  • Providing order updates and tracking information

  • Managing returns and refunds

Customer Support

  • Responding to inquiries and support requests

  • Resolving disputes and complaints

  • Providing after-sales assistance

Website Improvement

  • Improving website functionality and user experience

  • Analyzing website performance

  • Enhancing product offerings and services

Security and Fraud Prevention

  • Detecting and preventing fraudulent activities

  • Protecting our customers and business operations

  • Maintaining website security

Marketing Communications

Where permitted by law or where you have provided consent, we may send:

  • Promotional offers

  • Product updates

  • Newsletters

  • Special discounts and marketing communications

You may unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

Under the GDPR, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract (fulfilling your order)

  • Your consent (for marketing and certain cookies)

  • Compliance with legal obligations

  • Legitimate business interests, including:

    • Fraud prevention

    • Customer service improvement

    • Website optimization

    • Business administration

5. Sharing Information with Third Parties

We only share personal information when necessary to operate our business and fulfill our obligations.

Your information may be shared with:

Payment Service Providers

To securely process payments.

Shipping and Logistics Partners

To deliver your orders and provide tracking services.

Suppliers and Fulfillment Partners

As part of our business model, some products may be shipped directly from trusted international suppliers. To facilitate order fulfillment, relevant shipping information may be shared with these suppliers.

Analytics and Marketing Providers

To improve our services and marketing effectiveness, subject to your cookie preferences.

Legal Authorities

Where required by law, regulation, legal process, or governmental request.

We never sell, rent, or trade your personal information to third parties.

6. International Data Transfers

As some of our suppliers and service providers may be located outside the European Economic Area (EEA), your personal data may be transferred internationally.

Whenever such transfers occur, we take appropriate safeguards to ensure that your information remains protected in accordance with applicable data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

For example:

  • Order and accounting records may be retained for up to 7 years to comply with tax and financial regulations.

  • Customer service records may be retained as necessary to resolve disputes and improve services.

Once data is no longer required, it will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure website functionality

  • Remember user preferences

  • Analyze website traffic

  • Improve user experience

  • Support marketing activities

You can manage your cookie preferences through our cookie banner or your browser settings.

For more information, please refer to our separate Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access

  • Disclosure

  • Alteration

  • Loss

  • Misuse

All transactions are protected using Secure Socket Layer (SSL) encryption and industry-standard security practices.

While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

10. Your Rights Under GDPR

If you are located within the European Economic Area, you have the following rights:

  • Right to access your personal data

  • Right to correct inaccurate information

  • Right to request deletion of your data

  • Right to restrict processing

  • Right to object to processing

  • Right to withdraw consent

  • Right to data portability

  • Right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at:

Email: info@robertjanelonden.com

We will respond to requests within the timeframes required by applicable law.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it promptly.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs.

Any updates will be posted on this page with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically.

13. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us:

Robert & Jane Londen
Email: info@robertjanelonden.com